Shipping Policy
Thank you for shopping at Neo Gaming! We aim to provide clear information about our delivery processes and policies. Please review our shipping policy below.
1. Processing Time:
All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment. You will receive a confirmation email once your order has been shipped.
2. Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on orders over £50 within the United Kingdom.
3. Delivery Arrangements:
We use reputable carriers, including but not limited to Royal Mail, DPD, and Evri, to ensure safe and timely delivery of your orders.
The estimated delivery time for standard shipping is 5 business days within the United Kingdom.
4. Right to Cancel or Amend Orders:
Customers have the right to cancel or amend any order before it has been dispatched. Once an order has been dispatched, please refer to our Return Policy for information on cancellations.
5. Returns and Refunds:
For information on returns, including the customer's right to cancel after dispatch, please refer to our Return Policy.
Customers may cancel their order within 30 days of receiving the goods, as outlined in our Return Policy.
6. Liability for Supplementary Costs:
Neo GamingUK is not liable for any supplementary costs incurred by customers caused by delayed, lost, or misrouted orders.
7. Responsibility for Return Costs:
Neo GamingUK is responsible for covering the costs of goods return. Unless explicitly stated otherwise, we cover all return costs, regardless of the reason for the return.
8. Lost or Stolen Packages:
Neo GamingUK is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.
9. Contact Information:
If you have any questions or concerns regarding your order's shipping, please contact us at neo@neo-gaming.co.uk or through our Contact Us page.
Note: This shipping policy is subject to change without notice. Please review it regularly for updates.
Thank you for choosing Neo Gaming!
Neo GamingUK, 52 Asplin Avenue, March, Cambridgeshire, PE15 9HA